Lender/Broker - Updating the order.

Order Communication & Updates – What You Need to Know

Welcome! This guide explains the best ways to communicate with NAN and keep your appraisal order moving forward. Whether you're submitting updates, asking a question, or troubleshooting an issue—we’re here to help!

✅ Ways to Communicate with NAN

We offer multiple ways to stay connected and update us on your order:

1. Appraisal Scope
2. Email
3. Live Chat
4. Phone

Appraisal Scope (Best for Order Updates)

• Log into Appraisal Scope and open the specific order.
• Use the internal messaging system to send updates directly to the assigned NAN staff user.
• This method also automatically documents communication on the file.
• *There is a chance you'll be using an integrated system from the lender to communicate. Know that it will still make it to NAN and we'll follow up.

Email

• If you're away from your computer or need urgent help with uploading a document you can email
  nansupport@nan-amc.com
• We’ll ensure your message is attached to the correct order, and even make sure that document is uploaded so there is no stoppage on your file.

❌ Do not use other email addresses—only messages sent to nansupport@nan-amc.com will be routed properly.

Chat (Quick Questions & Live Support)

• Visit nan-amc.com and start a Live Chat session.
• You'll be prompted with automated options—many questions are answered instantly!
• If needed, select “Speak to Live Agent” to connect with a team member.

Our agents can help or open a support ticket for follow-up if needed.

Phone

• Call us at 1-888-760-8899
• We aim to keep wait times low, and will assist or take a message for further investigation if needed.

Our goal is always to resolve your issue quickly and accurately

Note: 

If you need to update anything within the order, that can't wait or if you have a rush order - we encourage you to call! This will be the quickest way for us to get the file directed correctly and make sure no time is wasted to update the appraiser.